Assistance

Sanctuary of
Knowledge

Everything you need to know about our craftsmanship, heritage, and service. If your question remains unanswered, our artisans are a message away.

FAQ

Orders & Shipping

At EvaraGold, we believe in personal stories. You can initiate a custom design by clicking "Enquire on WhatsApp" on any product page or via our Contact Sanctuary. Our lead designers will guide you through the sketching and material selection process.

Since each piece is handcrafted, standard orders typically ship within 5-7 business days. Custom bespoke commissions may take 3-4 weeks depending on the complexity of the design.

Yes, EvaraGold ships to over 50 countries worldwide via insured premium couriers. Shipping rates and delivery times vary by destination.

Product & Craft

Responsibility is the core of our heritage. 100% of our diamonds are sourced through the Kimberley Process, ensuring they are conflict-free and ethically mined.

We work exclusively with 18K and 22K Solid Gold, 950 Platinum, and Fine Sterling Silver. Every piece is BIS Hallmarked for purity assurance.

Returns & Exchange

We offer a 14-day 'No Questions Asked' return policy for all standard pieces in their original condition. Please note that bespoke custom orders are non-refundable due to their personalized nature.

Jewellery Care

We recommend using a soft-bristled brush with lukewarm soapy water for gold and diamonds. For emeralds and pearls, only use a damp soft cloth as these stones are delicate.

Still have questions?

Our concierge team is available 24/7 to assist you.